Jimmy Breck-McKye

Developing opinions

The problem with video help

This post was rescued from my old UX blog

Video guides have become enormously popular as a help strategy. They’re attractive to new users, they’re easy to create with today’s tools and they impart a real ‘wow’ factor. But like all tools, video help has its limitations, and needs to be employed carefully – because advanced and long-term users find them tremendously frustrating.